In the 8 years I've owned my car, between the 3 cities I've lived in, this is hands down the best shop I've taken my car too. When my 2002 Audi A4 had the ECU fail (main computer system of the car), I thought I was screwed. I actually took the car to another shop originally but they wouldn't touch the ECU as it often requires programming and registration through the Audi dealership. I talked to 3 shops before one of them actually recommended Ingolstadt West. It's not often that another shop actually turns you down and sends you to another shop. I had the car towed there without even getting to check the place out first which came with a some worry but Drew and Zack were more than helpful on the phone. Not only were they able to fix the car but they found a refurbished ECU at a fraction of the cost. Many shops won't even pursue this option but Ingolstadt did it with ease. When I went to pick the car up, the great customer service continued. I must've talked to Zack for 20 minutes before he even rang me up. This shop is a must go to, especially if you own an older Audi. I saw 2 other B6 generation Audi's there when I picked up mine. Seriously could not be happier with my experience here.