I'll start by saying, this is my first yelp review even though I've been using yelp for years, which explains the impact of my experience. First of all Ian and Cindy at ingolstadt west are two of the most pleasant personalities I have ever come across. From scheduling the appointment and thru the entire service, nothing but smiles and positive energy. Anyway, I had a misfire issue with my 335i and I had Ian was kind enough to offer a quick software/settings reset. Things went well I drove off and 15 minutes I later I stopped to grab a bite and strangely at startup the car was having serious issues. I called the shop out of desperation (not expecting anything could be done) and without any hesitation, Ian says "I'll be there in 5 minutes." So he shows up resets the ecu one last time, gets the car started and tells me to come back to the shop so he can check it out. Drive back to the shop, he runs a diagnostic and is able to pin point that the area of issue. Problem fixed. Seriously been to a ton of mechanics over the years and I can say without a doubt there probably is not a nice, more honest guy out they than Ian. This guy and his shop deserve all the business in the world. Don't hesitate to turn to these guys for anything!!!!