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Canoga Park Auto Repair

5
Ingolstadt West

Great customer service. Will definitely recommend to others for repairs.

5
Ingolstadt West

Excellent and speedy diagnosing my belt problem (aka completely shredded belt). Speedy reliable repair. Am hearing the whistle now that Ian heard, but is off and on and can't pinpoint the reason for it. Sometimes not there at all so I'm not sure how that would be diagnosed. The car otherwise is driving great. Thanks for the (always) excellent service. Julia

5
Ingolstadt West

My 13-year old Jetta's check engine light turned and shuddered on my drive to work and I expected the worst. I took the car to a buddy to check the codes and they confirmed that it was bad. Reluctantly, I took my car to Ingolstadt for the first time for an assessment. They told me that it would be $95 to diagnose. I left the car there overnight and waited frantically the next day for the bad news. When I hadn't heard from them all day, I swung by after work just to get it over with. To my surprise, Ian cleared the codes and found nothing wrong. He even drove the car around multiple times to make sure. So he gave me the keys and said I was free to go. I said what about the $95? He said, there was nothing for him t charge. He found nothing. "The car just needed to be driven." Wow! An honest and sympathetic mechanic. You sir have just gained a new customer! Even as I drove away I was expecting the other shoe to drop and be charged for something. Nothing! What a great experience!

5
Ingolstadt West

Friendly, professional and knowledgeable service and I'm very pleased with the performance upgrade.

5
Ingolstadt West

Had my 2013 GTI chipped with APR stage 1 here. These guys were quick and efficient, and when I had a problem with the ECU almost year later, they stood by their work and sent it in to APR for repair and swapped it back in for free (at their own expense). Highly recommend this place!

5
Ingolstadt West

I have been going to this shop for almost 6months and I can tell you that I will be going here as long as I have a Euro car. Cindy and Ian are really friendly and professional people. I got a Stage 1 tune for my car from them and they did a good job with explaining to me what the stage 1 tune does and how it affects my car. Ian was able to explain to me how the various programs works and made sure I left the lot with the proper knowledge of my new software. When I had my CEL go off, they happily took a look at my car at no charge and was able to give me accurate quotes prices and reasonable/possible causes of what is wrong with my car. This shop is also competitive with prices. I usually do my own oil change for $80(oil, filter, etc from the dealer) and they did my oil change for $65 out the door. This place is truly the place to go. As a customer, I want to go to a business that is honest to me and won't try to get $$ out of my pocket, competitive/ reasonable pricing and reliable. This business far exceeds my expectations which receive a full 5 star review and my future business.

5
Ingolstadt West

Ian is excellent. If you want quality service performed on your German car then this is the place to go.

5
Ingolstadt West

I have had an amazing experience with Ingolstadt West that I have never even heard of from other mechanics. Having had a few cars here in the past couple years I am pretty familiar now with their quality of work and customer service. Recently I had an engine problem that needed Immediate attention in my V8 S4. Having called Ingolstadt West late at night to just get the hours off their answering machine I was extremely surprised when the owner Ian answered and offered immediate help at such a late hour. All correspondance after that was handled similarly; prompt professional and courteous. I really give it up to them for working such late hours but still remaining so customer service oriented. I know how difficult that is and really something to be said for it. The work I had done was well executed and thorough, and to top it off a very fair price. I would recommend this place to close friends.

5
Ingolstadt West

Honest, reliable service. No up-sells, no excuses, just quality work that gets you back on the road quickly. Thank you, Thank you, Thank you.

5
Ingolstadt West

I went into Ingostadt for my APR tune and my experience here was rather pleasing. Cindy and Ian are very knowledgeable in what they do and very friendly people. After I got my tune ( which took around 30min), Ian showed me in great detail how to work the ECU using the cruise control stalks and was able to drive off the lot with a big smile on my face. When I look into car repair and maintenance, customer service and loyalty is what I look for. This shop exceed my expectations which is why I will always be going here. My car is getting more miles and I had a CEL go on and Ian was able to tell me exactly what my problem was and gave me a price on how much my repairs would be. On top of that, they would have some alternatives on buying parts to help you save money.Great experience here and will definitely be going back!