Simply put, I love the staff and everything about this place. Cindy and Ian are both very friendly people who immediately make you feel welcomed. Im overly skeptical about most mechanics and its hard for me to find one whom I fully trust their professionalism. For what its worth, I gladly take the 30 mile drive to have my car worked on by Ingolstadt West. More than just being skillful and knowledgeable, they deserve a 5-star rating for the quality of their work, customer service, and overall customer satisfaction. Ian worked in a Audi dealership service department for years prior to opening this shop. If you ask me, that seems to be more reliable than taking your vehicle to the dealership, and you only pay a fraction of the price! What more to say? Just see for yourself.