I called as a new customer. I was told me to bring my car the next day which I did. I just purchased used and wanted an oil change by a qualified shop. Very professional. In the same location for over 20 years which I like. Nice customer lounge with great coffee, just no real cream. I was cheerfully given a ride home which was much appreciated. My car was serviced on time. A few recommendations were made and I chose to have the brake fluid also changed. The car seems to run smoother and the brake pedal feel is better it seems. I will continue to go here for other service. I want my 2011 328i to last and proper service and maintenance is key.