Ok....truly i am not related to or work for or dating anyone at Ingolstadt west... so my review is strictly based on service, treatment and confidence. . Ian and his staff go above and beyond to take care of thier clients. I had a major breakdown with my TT... to the point that the part had to be ordered from Germany. ..i drove my car to the shop, turned over my keys and they took care of everything else. They contacted my warranty company . I didnt even have to make a phone call... when they put my car on the diagnostics, they found a couple more issues... again they contacted my warranty company. Handled everything and when my car was ready.... they called me to pick it up. I trust Ingolstadt West without reservation and will continue to drive Audis because i have mechanics i can trust. If you are a female or even a guy who doesnt know about cars... trusting your mechanic is golden!!!